At Vesax, we design our products to elevate everyday living. If your purchase does not meet your expectations, we are here to assist with a smooth and transparent return experience.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To ensure eligibility, returned items must be:
- In unused, uninstalled, and unassembled condition
- In original packaging, with all tags and components included
- Accompanied by a valid proof of purchase
Returns that do not meet these conditions may not be accepted.
Restocking Fee
All approved returns are subject to a 20% restocking fee, calculated based on the original order value.
This fee reflects the cost of inspection, repackaging, and inventory reintegration to maintain our product standards.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- A refund will be issued to your original payment method
- The 20% restocking fee will be deducted
- Any original shipping fees are non-refundable
Please allow several business days for the refund to be processed, depending on your payment provider.
Exchanges
We stand behind the quality of our products.
If your item arrives damaged or defective, please contact us within a reasonable timeframe. Our team will arrange a replacement or appropriate solution.
Order Cancellations
- Orders may be canceled prior to shipment for a full refund
- Once shipped, cancellations will be treated as returns and subject to the restocking fee
Shipping Delays & Claims
In the rare event of shipping delays or lost packages, we will work closely with the carrier to resolve the issue promptly.
Please contact us, and our team will assist you with the claims process.
How to Initiate a Return
To request a return, refund, exchange, or cancellation, please contact us at:
Our team will provide detailed instructions and the appropriate return address.
Kindly note that returns sent without prior authorization may not be accepted.
Return Shipping
- Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
- We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking
Non-Returnable Items
The following items are not eligible for return:
- Customized or made-to-order pieces
- Final sale items
- Products that show signs of use, installation, or damage not due to manufacturing defects
Contact
For any questions regarding this policy, please contact: